What you are paying for.

The short version

The complete app is free for seven days. After that it is US$99 a year, which works out at US$8.25 a month and is billed US$99 once a year, or US$12.99 a month. Neither plan is pre-selected. Both include the complete consumer product. Subscriptions renew automatically until cancelled.

You can cancel at any time through the App Store or Google Play. Access continues to the end of the period you have already paid for.

We do not offer discretionary refunds. The seven days exist so that you can decide before you pay, and we would rather give you a full week of the real product than argue about a charge afterwards. Refunds granted by Apple or Google under their own policies, and rights you hold under consumer law, are unaffected by that position and are set out below.

Who you are contracting with

Sirocco Form is made by Ravenholme Studio Limited, a company registered in New Zealand, NZBN 9429053821423, based in Auckland. These terms are governed by New Zealand law, and nothing in them removes rights you hold under the consumer law of the country you live in.

Your purchase itself is made through Apple or Google, not through us. They take the payment, hold your payment details, issue the receipt, and handle billing disputes. We never see your card.

Contact: hello@siroccoform.com

Your licence to use the app

On iPhone, your licence to use Sirocco Form is Apple's standard Licensed Application End User License Agreement, which applies to every app distributed through the App Store. We have not written a custom licence over the top of it, because the standard one is adequate and shorter than anything we would replace it with.

On Android, your licence is granted under the Google Play Terms of Service together with these terms.

In plain terms: you get a personal, non-transferable right to use the app on devices you control, for as long as your subscription is active. You may not resell it, rent it out, or redistribute it.

The seven days

The seven days are a real free trial run through the App Store or Google Play purchase sheet, not a limited demonstration version. You get the complete app.

Because it runs through the store, the store takes a payment method at the point you start it, and the subscription begins automatically when the seven days end unless you cancel before then. That is how platform trials work on both stores, and we would rather state it here than let you discover it on a statement.

Cancel at any point during the seven days and you are not charged. The trial is available once per Apple ID or Google account.

Cancelling

You cancel through the store that took your payment, not through us. We cannot cancel a subscription on your behalf, and you never need to contact us in order to end one.

• iPhone. Settings, then your name, then Subscriptions. Or the App Store app, your account picture, then Subscriptions.
• Android. The Play Store app, your profile icon, then Payments and subscriptions, then Subscriptions.

Cancelling stops the next renewal. It does not end the period you have already paid for, and it does not by itself produce a refund. Access continues until that period runs out.

Cancel at least 24 hours before the period ends. Both stores process renewals within the final 24 hours, and a renewal that has already been taken is a matter for the store rather than for us.

Refunds

Our position is short. We do not offer discretionary refunds, and we do not refund unused time on a period you have already paid for, whether that is the remainder of a month or the remainder of a year. The seven days are the decision window, and they are free.

What follows is not our policy but a description of rights you hold elsewhere. We are stating them because you should not have to discover them.

1. On iPhone, refunds are Apple's decision

   Apple is the merchant of record for every App Store purchase. Refund requests go to Apple at reportaproblem.apple.com, and Apple decides them at its own discretion under its own policies. We cannot issue an App Store refund, cannot block one, and are frequently not told when one has been granted. If you ask us for an iOS refund we will send you to Apple, because that is the only route that exists.

2. On Android, the first 48 hours are self-service

   Google Play lets you request a refund yourself within 48 hours of a purchase, through the Play Store refund process. After 48 hours the request comes to us. We will grant one where the law requires it, or where the app did not do what this site says it does. We will decline one that amounts to a change of mind after the free week.

3. Consumer law comes first, everywhere

   Nothing on this page limits rights you have by statute, and where this page and the law disagree, the law wins.

   • New Zealand. The Consumer Guarantees Act 1993 applies to consumer purchases and cannot be contracted out of.
   • Australia. The Australian Consumer Law applies, including its guarantees as to acceptable quality and fitness for purpose.
   • EEA and UK. You have a 14-day right of withdrawal on a digital subscription, and that period runs from when the contract starts, including where a free trial applies. Exercise it through the store that took your payment.

4. If the app is genuinely broken

   A fault is not a refund question in the first instance, it is a fault. Write to hello@siroccoform.com and describe it. A person reads it. If we cannot make the app work as described, we will say so plainly and help you get your money back through the appropriate store.

What happens when access ends

If your subscription ends, insight and history views lock. Your data stays on your device and Export remains available, so you can take everything with you as JSON or CSV whether or not you are paying us. We do not hold your health data hostage, because we do not hold it at all.

Resubscribing restores access to the views. It does not need to restore your data, because your data never left.

Price and price changes

US$99 a year or US$12.99 a month, as shown at the point of purchase. Local pricing, taxes and availability vary by country, and the store shows you the real charge in your own currency before you confirm.

The prices above are standing prices rather than a discount off a higher number, and they do not step up after an introductory period. If we ever change the price of an existing subscription, both stores require that you are notified and, depending on the size of the change, that you actively agree before it takes effect. We will not attempt to route around that.

Using the app sensibly

You agree not to reverse engineer, decompile, or attempt to extract the source of the app except where that restriction is unenforceable by law, not to circumvent the subscription, and not to use the app to break the law.

You need to be 16 or older to use Sirocco Form. It is not designed for or directed at children.

Not a medical device

Sirocco Form is a wellness app. It does not diagnose, predict, treat or replace professional medical advice, it is not a medical device, and its insights are associative rather than clinical. It reads workouts and never records or prescribes training. Talk to a qualified health professional about anything that concerns you.

We provide the app with reasonable care and skill, and we do not promise it will be uninterrupted or that every reading it displays will be accurate, because the readings come from devices we do not make. To the extent the law allows, our liability is limited to the amount you have paid us in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

Changes to these terms

If we change these terms we will update this page and, where the change is material, tell you in the app before it takes effect. The version and date are at the top.

Questions about any of this go to hello@siroccoform.com. A person reads it.